I owe an apology to Sprint PCS. The billing snafu I’ve been kvetching about for the past few months occurred because PayMyBills.com (now PayTrust), the online billing service I use, sent three payments with the wrong account numbers. That’s why Sprint couldn’t find them. What’s weird is that the very first thing I did (with Sprint on the phone) was talk with PayTrust and verify the account numbers.
This is the first time I’ve ever had a problem with PayTrust in over three years as a customer, so I’m not blaming them. It looks like they assigned my new Sprint bills to a long inactive Sprint long distance account without cross checking the account numbers, then automatically paid the wrong account. Moral of the story: periodically check the account numbers your bill pay service is using to make sure payments are going to the correct accounts.
Sprint could have been a little more helpful in tracking this down, but I can’t blame them for the mistake. On the other hand, I’m much happier with my new phone and service anyway. The hard part is going to be apologizing to them on the air. Gulp.